Security and Payment Policy

Security and Payment Policy

1. Security Policy

Krios Logistics Inc. we consider the security of our customers’ personal information and payment data our highest priority. For this reason, we have implemented a range of security measures to protect your personal information when you use our website.

• Data Encryption: Your personal data is protected using SSL (Secure Socket Layer) ensuring secure transmission through encryption technology. SSL encrypts data over the internet, preventing third parties from accessing it.
• Secure Payment System: All payment transactions made through our website are processed by the most trusted payment gateways in the industry. Transactions made with credit cards, debit cards, and other payment methods take place in a completely secure environment.
• Software and Infrastructure Security: Our website undergoes regular security scans, and our software is kept up to date.
• Privacy: We collect and use your personal information only with your consent and process it solely for the purposes you specify without sharing it with third parties.

2. Payment Policy

Krios Logistics Inc. we use various methods to provide our customers with secure and convenient payment options. During payment transactions, we follow the steps below to safeguard our customers’ information:

• Payment Methods: Through our website, you can make secure payments using the following payment options:
  • Credit Card/Debit CardWe accept payments via Visa, MasterCard, American Express, and other credit cards. Payments are processed through secure payment infrastructures.
  • Bank Transfer/EFT: You can make payments by transferring funds via bank transfer or EFT to our bank accounts within Turkey.
  • Cash on Delivery (when necessary): In areas where logistics services are provided, the option for cash on delivery is available.
• Payment Security: All payment transactions comply with PCI DSS (Payment Card Industry Data Security Standard) through compliant payment infrastructures, an international security standard that processes and stores your credit card information in a secure environment.
• Payment Information Protection: Credit card details are processed by payment gateway providers and are not stored or accessed by Krios Logistics Inc. as such, we do not access or store this information. Our customers’ payment details are used only temporarily to complete the payment transaction.
• Pricing and Fees: The prices listed on our website reflect the total costs, including applicable taxes and other legal obligations, and any additional fees will be clearly indicated during the payment process with your prior consent.
• Order ConfirmationYou will receive an email confirming your order once the payment process is successfully completed, which includes details such as transaction information, payment amount, and estimated delivery date.

3. Cancellation and Refund Policy

Customer satisfaction is important to us. However, due to the nature of logistics and transportation services, cancellation and refund terms are subject to specific conditions:

• Order CancellationYou can cancel your order before delivery. Cancellation requests must be submitted within 24 hours at the latest.
• Refund Policy: Returns are generally not accepted for logistics services. However, if the product is damaged or incorrectly delivered, you have the right to return it. In such cases, you can contact our support team within 7 days from the delivery date.

You can submit your cancellation and refund requests to us via [email address] and receive assistance from our customer representatives.

4. Personal Data Protection

During payment transactions made through our website, your personal data is processed in accordance with the Personal Data Protection Law (KVKK)is processed and protected in accordance with the Law on the Protection of Personal Data. Your personal information is used only for the purposes related to your order and is not shared with third parties

Krios Logistics Inc., with secure payment methods and high security measures, continues to work to provide you with the best service. If you encounter any questions or issues, you can contact our customer service team.